Privacy Policy

1. Overview

This Privacy Policy explains how HaulLog collects, uses, processes, and stores information when you access or use HaulLog services, including the website, APIs, integrations, logger application, and related platform services.

HaulLog provides telemetry and infrastructure services for virtual trucking companies ("VTCs") and related communities.

2. Information We Collect

Depending on how the platform is used, we may collect:

• Account information such as usernames, email addresses, and connected platform accounts.
• VTC-related information including memberships, permissions, company settings, and integration configurations.
• Telemetry and operational data such as job logs, routes, deliveries, gameplay statistics, timestamps, and related logger activity.
• Technical information including IP addresses, browser type, device information, crash logs, and diagnostic data.
• Authentication and security information necessary to protect accounts and platform infrastructure.

3. How We Use Information

We use collected information to:

• Provide and operate HaulLog services.
• Process telemetry, logging, integrations, and VTC management features.
• Maintain platform security, stability, and abuse prevention.
• Authenticate users and manage connected accounts or APIs.
• Improve service functionality, reliability, and performance.
• Respond to support, moderation, or legal requests.

4. Data Sharing

We do not sell personal information.

Information may be shared:

• With VTC administrators or organizations that manage their own drivers and operations through HaulLog.
• With third-party service providers or infrastructure partners necessary to operate the platform.
• When required by applicable law, legal process, or government request.
• To protect the security, integrity, rights, or safety of HaulLog, users, or the public.

5. Third-Party Services

HaulLog may integrate with external platforms, APIs, games, or authentication providers.

Your use of third-party services may also be subject to their own privacy policies and terms. HaulLog is not responsible for the privacy practices of external services.

6. Data Retention

We retain information only for as long as reasonably necessary to provide services, maintain platform operations, comply with legal obligations, resolve disputes, and enforce agreements.

Certain telemetry, logs, backups, or security records may be retained for operational, fraud prevention, or compliance purposes.

7. Security

We implement reasonable technical and organizational measures to protect information from unauthorized access, misuse, loss, or disclosure.

However, no platform or internet transmission can be guaranteed completely secure.

8. Your Rights

Depending on applicable laws and your region, you may have rights related to accessing, correcting, deleting, or restricting the use of your personal information.

Requests may be submitted through official HaulLog support channels.

9. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect operational, technical, legal, or service changes.

Continued use of HaulLog services after updates become effective constitutes acceptance of the revised Privacy Policy.

10. Contact

For privacy, compliance, or data-related questions, contact us through official HaulLog support channels or documentation support links.